Help

Help Center

This help center covers the practical questions most users run into first: choosing better photos, understanding credits, and improving results when a family image does not look right on the first try.

Choose better source photos before you generate

The easiest way to improve results is to start with clearer source photos. Faces should be visible, lighting should be usable, and each person should be easy to identify without heavy blur, deep shadow, or extreme crops.

If your family members were photographed at different times, try to choose images that still feel reasonably compatible in angle, distance, and clarity. They do not need to match perfectly, but they should not fight each other visually.

  • Use photos with clear faces and natural expressions
  • Prefer front-facing or slightly angled portraits
  • Avoid heavily blurred shots or images with strong motion
  • Use the clearest version of each image you have

Understand credits before you buy

Kinpict currently uses one-time credit packs for paid generations. Standard family photo generations use 4 credits, and Enhanced generations use 9 credits, so it is fairly easy to estimate how far a pack will go before you check out.

Guests get one free preview. After that, sign in is required before you can keep generating or download the result.

  • Current paid usage: 4 credits for Standard and 9 credits for Enhanced
  • Current guest preview: 1 free preview only
  • 80-credit and 280-credit packs are the active options on the pricing page

If a result does not look right

Not every first result will be the final one, especially when the source images are very different. If the result feels off, the fastest improvement usually comes from changing the photos, simplifying the request, or choosing a scenario page that better matches the job you want done.

If a paid generation fails after credits are deducted, those credits should be returned automatically. If something still looks wrong in your balance, keep the page details and payment context ready before reaching out.

  • Try clearer source images before rewriting the prompt heavily
  • Reduce the number of weak photos if one or two strong photos tell the story better
  • Use the specific scenario page that matches your goal
  • Review the final image carefully before printing or sharing it publicly

If you need more context before you buy, the pricing page explains pack sizes, and the support pages in the footer explain credits, usage, and ownership expectations in more detail.